A vulnerability in the interactive voice response ivr management connection interface for cisco unified customer voice portal cvp could allow an unauthenticated, remote attacker to cause the ivr connection to disconnect, creating a systemwide denial of service dos condition. Multiple vulnerabilities in cisco unified customer voice. July 25, 20 corporate headquarters cisco systems, inc. Cisco unified customer voice portal configuration guides. Virtual contact center cisco unified contact center coordinates an agents ability to work on multiple simultaneous tasks from various channels voice, email, and chat while allowing the agent to be. Functional deployment models and call flows for cisco unified. Building unified contact centers networking technology. Cisco unified customer voice portal cvp reduce costs, queue calls at the network edgeview demo flash learn how cisco unified customer voice portal moves calls through your network. The vulnerability is due to improper handling of a tcp connection request when the ivr connection is already. Ip communications for kindle report browse more videos. Save up to 80% by choosing the etextbook option for isbn.
The vulnerability is due to insufficient input validation on specific pages of the oamp application. Unified communications uc provides business phone service with video calling, sms texting, instant messaging and presence, and oneclick conferencing integrated into a single application. Go to the uc customer care portal home page, shown in figure 1. Unified cvp vxml server and cisco unified call studio, release 10. The definitive info to deploying cisco unified customer voice portal. This course defines the tasks necessary for the operation, administration, management, and provisioning of cisco unified customer voice portal cvp as it is installed in a comprehensive cisco unified intelligent contact management icm enterprise environment.
Cisco unified customer voice portal interactive voice. This chapter discusses some of cisco unified customer voice portals well defined and commonly referenced functional deployment models. Thousands of companies are replacing legacy acdtdmbased contact centers with pure ipbased unified contact center solutions. To implement the workaround for the cisco unified customer voice portal software xml entity expansion vulnerability, the communication between the cisco unified cvp devices must be secured using ssl. Installation and upgrade guide for cisco unified customer. Unified communications uc tools will provide web and video conferencing, instant messaging, voice, desktop and data sharing across multiple devices and media and all with exceptional user experience. Hardware and system software specification for cisco. Configuration guide for cisco unified customer voice portal, release 11. A workaround is available for the cisco unified customer voice portal software xml entity expansion vulnerability documented in cisco bug id cscub38366 registered customers only.
Overview of the architecture, key capabilities, and benefits of cisco unified customer voice portal, which provides ipbased selfservice ivr and call routing. It hands these instructions over to the unified cvp servers ivr service that converts them into vxml pages that are forwarded back to the vxml gateway for rendering and execution. Cisco unified contact center enterprise ucce overview of. If they request live agent assistance, unified cvp can place a call in queue until an appropriate agent. Platform management portal outbound option thirdparty integration the sections that follow cover these featuresproducts in greater detail. Cisco unified customer voice portal ebook by rue green. Hardware and software specification for cisco unified customer voice portal release 9. If youre looking for a free download links of cisco unified customer voice portal. Cisco unified customer voice portal cvpi course overview. Installation and upgrade guide for cisco unified customer voice portal, release 12. Everyday low prices and free delivery on eligible orders.
Cisco unified customer voice portal ebok rue green. Configuration guide for cisco unified customer voice. Unified messaging works with most wireless phones from. Cisco unified customer voice portal implementation duration. One of these solutions is quickly earning market leadership. March 17, 2009 americas headquarters cisco systems, inc. The definitive guide to deploying cisco unified customer voice portal ivrs in any contact center environment. This course defines the tasks necessary for the operation, administration, management and provisioning of cisco unified customer voice. Cisco unified customer voice portal cvp enables customers to efficiently and enjoyably retrieve the information they need from the contact center. Cisco unified customer voice portal cvp overview youtube.
Cisco unified customer voice portal unified cvp provides ipbased selfservice and call routing. Getting started with cisco unified customer voice portal release 8. Cisco unified customer voice portal by green, rue ebook. Installation and upgrade guide for cisco unified customer voice portal. Intelligent voice selfserviceview demo flash cisco unified customer voice portal enables customers to efficiently retrieve information from the call center. It combines openstandards support for speech with intelligent application development and industrybest call control to deliver personalized selfservice to callers either as a standalone interactive voice response system or transparently integrated with a contact center. Administration guide for cisco unified customer voice portal, release 11. Buy a cisco unified customer voice portal call studio v. A vulnerability in the operations, administration, maintenance and provisioning oamp opsconsole server for cisco unified customer voice portal cvp could allow an authenticated, remote attacker to execute insecure direct object reference actions on specific pages within the oamp application. Customers can use touchtone signals or their own voice to request selfservice information. Log into the end users computer using an account with administrator privileges.
Cisco documentation, cisco unified customer voice portal cvp 8. Cisco unified customer voice portal building unified contact centers rue green, ccier no. Standard roles and privileges on page 4 which says grant an end user login rights to the cisco standard ccm end users unified communications self care portal with standard role as standard ccm end users. Unified icm continues the script that was started in step 5 and processes additional nodes that produce run script requests to the unified cvp servers icm service. Ip communications pdf, epub, docx and torrent then this site is not for you. Contents v cisco unified customer voice portal cvp 7.
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